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Refund Policy

Welcome to Goosudu! Our return process is designed to be straightforward and user-friendly. Please review the details below to ensure a seamless experience with our Pinterest-friendly refund policy.

Eligibility & Potential Fees:

• Enjoy a 15-day window for returns from the date you received all items in your order.
• Ensure your return package is mailed within 14 days from the date we sent return instructions.
• Items must be unworn, in original condition, with packaging and tags intact. No refunds for washed or altered items.
• Original shipping fees are generally non-refundable; however, we cover return shipping for quality issues or order problems.

How to Start a Return:

• Email us at support@Goosudu.com with your return request and reason.
• Expect detailed return instructions within 6 hours.
• Note: Unrequested returns won't be accepted.

Shipping the Item(s) Back:

• Initiate a return request by contacting us. Detailed return instructions will follow within 6 hours.
• Pack items with original packaging, including a slip with your order number.
• Choose the most affordable shipping method with a tracking number.
• Inform us of the tracking number for a smooth follow-up upon receipt.

Where is My Refund?

• After processing your return and receiving items, anticipate a refund to your original payment method within 7 days.
• Original shipping fees remain non-refundable.

Exchanges:

• To start an exchange, email support@Goosudu.com. Detailed instructions will be provided within 6 hours.

Items Not Accepted for Return:

• Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
• Items with broken hygiene seals, final sale items, made-to-order, and custom-made items.
• Other non-returnable items include beauty products, pet supplies, and items with non-returnable marks or free gifts.

Additional Important Information:

• Expedited shipping time cannot be guaranteed during the holiday season.
• Ship returns to the address on the provided shipping label, not the sender's address on the package.
• Ensure non-Goosudu items aren't included in your return package.
• Personal reasons won't qualify express shipping fee refunds.
• Holiday-related items won't be refunded due to late arrival; purchase at least 20 days before the holiday.
• Order cancellations must be requested before shipping; once shipped, cancellations won't be granted.

Size Information:

• Our sizes are based on US standards, and variations may occur due to production locations.
• Conversions to US sizes are made uniformly.

Need Help? For additional support, contact us at support@Goosudu.com. We're here to assist you!

We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ Goosudu.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ Goosudu.com