Refund Policy

Welcome to Goosudu! Our return process is designed to be straightforward and user-friendly. Please review the details below to ensure a seamless experience with our Pinterest-friendly refund policy.

Eligibility & Potential Fees:

  • Enjoy a 15-day window for returns from the date you received all items in your order.
  • Ensure your return package is mailed within 14 days from the date we sent return instructions.
  • Items must be unworn, in original condition, with packaging and tags intact. No refunds for washed or altered items.
  • Original shipping fees are generally non-refundable; however, we cover return shipping for quality issues or order problems.

How to Start a Return:

  • Email us at with your return request and reason.
  • Expect detailed return instructions within 6 hours.
  • Note: Unrequested returns won't be accepted.

Shipping the Item(s) Back:

  • Initiate a return request by contacting us. Detailed return instructions will follow within 6 hours.
  • Pack items with original packaging, including a slip with your order number.
  • Choose the most affordable shipping method with a tracking number.
  • Inform us of the tracking number for a smooth follow-up upon receipt.

Where is My Refund?

  • After processing your return and receiving items, anticipate a refund to your original payment method within 7 days.
  • Original shipping fees remain non-refundable.


  • To start an exchange, email Detailed instructions will be provided within 6 hours.

Items Not Accepted for Return:

  • Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
  • Items with broken hygiene seals, final sale items, made-to-order, and custom-made items.
  • Other non-returnable items include beauty products, pet supplies, and items with non-returnable marks or free gifts.

Additional Important Information:

  • Expedited shipping time cannot be guaranteed during the holiday season.
  • Ship returns to the address on the provided shipping label, not the sender's address on the package.
  • Ensure non-Goosudu items aren't included in your return package.
  • Personal reasons won't qualify express shipping fee refunds.
  • Holiday-related items won't be refunded due to late arrival; purchase at least 20 days before the holiday.
  • Order cancellations must be requested before shipping; once shipped, cancellations won't be granted.

Size Information:

  • Our sizes are based on US standards, and variations may occur due to production locations.
  • Conversions to US sizes are made uniformly.

Need Help? For additional support, contact us at We're here to assist you!

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